A bluetooth device is being used

Description

The microphone and/or speaker that is used is a wireless/bluetooth device.

While this is likely intentional, it is known to cause issues from time to time:

• Higher latency on audio processing
• Audio disconnections when the battery is low on the device
• In large contact center it may also suffer from connectivity issues due flooding of network by a large number of wireless devices

What do we do here?

We check if the default or current device used is Bluetooth or wireless and mark it as an Observation.

Notes

• Not all devices are captured in this way. Let us know if yours isn’t so we can update our rules accordingly